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‎06-17-2023 08:27 AM - last edited on ‎06-28-2023 06:31 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M28a Printer

Hi, I have this exact same problem: 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Laserjet-MFP-M28A-reset/...

 

My printer is identified as LaserJet 3020 instead of LaserJet Pro MFP M28a.

 

It apparently requires remote access to fix the issue.

Can I please talk to HP support ?

Category:
1 person had the same question
3 REPLIES 3

‎06-19-2023 09:13 PM

HP Recommended

Hi @Meliti,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get to the support team, I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎06-23-2023 03:49 PM

HP Recommended

Terrible service after sales at HP.

Their software proposed to upgrade the firmware and then the printer does not work anymore and there is no solution!!!

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‎06-27-2023 12:39 AM

HP Recommended

@Meliti

 

Could you please tell how your issue was resolved? I have the exact same problem.

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