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‎12-26-2018 07:02 AM

HP Recommended
Product: LaserJet 400 colorMFP M475dn
Operating System: Microsoft Windows 8.1 (64-bit)

I recently acquired a LaserJet 400 colorMFP M475dn printer at an auction. Therefor it may have a failed component issue. I can’t get it to recognize  the network cable. I have looked for lights to help diagnose a network issue and can't find any. All I get in the network summary is "Network Cable Disconnected". I have swapped with known good 10' cables. I have swapped with known good ports on the router. The printer is plugged into the wall with a 6' cable. I have restored defaults. And I have run out of ideas.

 

At this point I'm just trying to get it to connect to the network and internet before installing software on a computer for a printer that may never work. I would like a printer that works for multiple computers and not just one but without a network connection...

 

The printer works well as a copier after cleaning and scrubbing the document feeder roller. It is low on toner for 2 cartridges but the other 2 were last replaced in May indicating this printer was working in the office environment several months ago.

 

P.S. If I can't get the Ethernet connection to work, could I use an Ethernet to USB hub (which I already have and that works with laptops running Linux) to connect to the router?

 

Thanks in advance and for reading all this.

1 person had the same question
2 REPLIES 2

‎12-27-2018 05:43 AM

HP Recommended
Spoiler
Tap. Tap. Tap.  Anybody out there???
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‎12-30-2018 10:46 AM

HP Recommended

Won't connect to computer with USB either. Prints/scans/copies just fine from USB port on front using a thumb drive.  Is there anyone here who knows anything about how to diagnose connection issues?

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