LaserJet Enterprise M406 default tray not setting

[jacobs2812]

I have some workers who keep trying to print to this printer. When ever they try to print to this printer though it defaults to tray 1 and has they have to manually go through the menu to print off of tray 2. I have set their printer property settings to print from tray 2 on their computers. I set "Tray Priority" on the printer itself to tray 2, "Use Requested tray" is set to Exclusively, and "Use Another Tray" is set to do not allow. I have also tried different settings under these options but still no luck. When i try to print a test sheet from a computer or the printer though it still defaults to trying to print from tray 1. Is there a setting I'm missing or is there a setting that I'm just not setting up right to get tray 2 to be the default?

[Repairatrooper]

Have you confirmed that the paper size that the users job is requesting matches what is loaded and set on Tray 2? If not it will go to tray 1 and try to print. Setting tray 2 to any type and any size will cause this issue.

[jacobs2812]

ill have to double check what that was set to when i go back over tomorrow morning. If i remember correctly i think both trays were set to "Any type and size" so that very well could be the issue.

[jacobs2812]

I have changed the size and type of tray 2 to letter, and plain. i have tried keeping tray 1 with any size and type and also tried size and types that i know wouldn't be used like postcard(JIS) size and mono transparency for type. But when ever i try to print a test page the printer keeps giving me the prompt to "load tray 1:plain, Letter". Any other suggestions i could try to get this printer to default print from tray 2?

[Repairatrooper]

Which driver are you using?

[jacobs2812 · Accepted solution]

The problem has been fixed! I'm not exactly sure why but switching "tray protection" from tray 2 to tray 1 fixed the issue of it always trying to print to tray 1 instead of tray 2. Thanks for trying to help out! I greatly appreciate it!