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‎07-19-2021 08:08 PM

HP Recommended
Product: HP LaserJet M15a
Operating System: macOS 11.0 Big Sur

The printer driver is installed and the printer is showing up as connected but when I go to print, nothing prints. The job shows up in the print queue and after a few seconds, the job shows up as complete and disappears but nothing actually prints. There is no error message. The configuration page prints when I hold down the 'X' button. I have tried both HP Easy Start and HP Smart.

Category:
1 person had the same question
1 REPLY 1

‎07-19-2021 09:00 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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