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HP Recommended
M276n
macOS 10.12 Sierra

Hi all,

after update my OS to Sierra i can't save file after scanning a document couse the save button is disabled. Any help is appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi and Ty for help.

 

i have one more question:

 

Why I could not find the software in the public section "Driver and Download"?
if I had not learned English, I could not solve my problem today...

 

ty again,

 

best regards, 

 

Biofa

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