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‎09-10-2020 05:56 AM

HP Recommended
Product: LaserJet MFP M130nw
Operating System: Microsoft Windows 10 (64-bit)

I have a problem instaling printer over network.

I have followed HP Smart procedure, printer connected to the same network my computers are. At the last step, it redirected me to Windows, where the printer was found after several attempts (it was not seen at first) and is now added to Windows.

 

However, I am not able to print on it (documents get into the queue and stay there, printer is reported as ready in Windows), while HP Smart can not see the printer (it is reported as offline).

 

I have tried all I can and HP support was not helpful at all - in fact, I can say that HP has one of the worst tech support experiences I have ever experienced for an IT/tech product. 

1 REPLY 1

‎09-10-2020 10:05 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m130-series/9365370/m...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource (example) will be useful:

https://www.youtube.com/watch?v=AklqIx-E33Y

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet Pro MFP M130fw: Connect Wirelessly, Download & Install Software
HP LaserJet Pro MFP M130fw: Connect Wirelessly, Download & Install Software
youtube.com/watch?v=AklqIx-E33Y
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the printer wirelessly using the Wireless Setup Wizard, download and install the printer software with a wireless connection. HP Laserjet Pro MFP M130fw offers Print, Scan ...
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