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‎01-19-2023 12:48 AM

HP Recommended
Product: HP LaserJet MFP M140w Printer
Operating System: Microsoft Windows 11

I am unable to register my new LaserJet M140we printer. I've signed up for HP Smart and attempted to connect from two computers (Windows 10, Windows 11). I've also tried the Android app.

 

The error message I receive is OW_4XX_OWSWS00001. The printer itself is fine - I can connect to the management pages without any issues. It just refuses to print because it hasn't registered yet. When I attempt to register, all of the HP Smart apps crash or fail.

 

I find it **ridiculous** that there is no way to register the printer without an HP-approved Internet connection. This is the worst product support I've ever encountered for a printer.

 

Product Name: HP LaserJet MFP M140w
Type: 01.01.02.00.01
Formatter Number: DT52F9R
Serial Number: ***
Supply Index: OOCC IMWI
Service ID: 00000
Firmware Datecode: 20221107
Printer Updates: Do Not Check
Control Panel Version: 0x0a
Location: USA
Controller Number: 11000
Device Description: HP LaserJet MFP M140w
Language: English
Device Location: Earth
Geo Location:
Product Security: On
Wireless HW Address: ***
Network In Use: Wireless
...

13 people had the same question
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