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‎02-27-2019 08:45 AM

HP Recommended
Product: HP LaserJet Pro P1102w
Operating System: Chrome OS

With my Apple computers, I used a USB cord to print to my Laserjet P1102w seamlessly. I just switched to a Chromebook and downloaded the HP Print for Chrome app. When I went to print, my printer was listed with the HP Print for Chrome icon beside it, but I got an error message that said this printer isn't supported by the app.

Does anyone know a workaround? The printer says "ePrint" on it, but I've never used it to Cloud Print before, and I'm not sure how to connect it to the internet. Is that something I can do from a Chromebook?

1 REPLY 1

‎02-28-2019 07:35 PM

HP Recommended

@writingwithtea

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

You can also print from chrome app.

Refer this HP document for the steps to know how to print from chrome app:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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