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- Re: LaserJet P1109w No apparent connectivity - trying to upd...

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04-11-2021 03:19 AM
Printer connected to Dell laptop via USB. I can print, no problem, from Windows Notepad.
Attempted to install HPLJ firmware update. After running the firmware .EXE, message presents:
"Cannot find HP LaserJet Professional P1100/P1560/P1600 series printer installed on this system."
Ideas?
Thank you.
04-14-2021 06:01 AM
Welcome to HP Support Community
I would like to help
If your printer is working fine then there is no need to install or download any Firmware
Firmware are released to address particular issues on products. Now a product might not require a Firmware update but another model might
If your printer is working fine then it's not required to update the Firmware
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
04-20-2021 01:06 PM
I hoped that by updating firmware via a Win10 laptop, the new firmware might assist solving my real problem:
I need to install this printer to a MacBook Pro running Big Sur (MacOS v11.n). Based on forums here, and at Apple Support, apparently the correct PTR driver doesn't yet exist.
I thought I might attempt to get wireless printing working. I cannot access the printer's web browser.
I have connectivity via USB cable. I can print from Windows Notepad. But in HP Smart on Win10 laptop, I am unable to access the printer. It's reported to be offline.
This is a 4-year-old out-of-warranty printer. I am willing to pay for phone support, but I cannot find a way of doing that.
Can you assist by providing me a support phone number where I can pay for someone to assist me?
04-24-2021 08:03 AM - edited 04-24-2021 08:04 AM
You could try assigning a Manual IP Address and check if HP Smart App detects the printer and if you are able to access the EWS Page
1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
KrazyToad
I Am An HP Employee