• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!

‎06-23-2025 10:22 AM

HP Recommended
Product: HP LaserJet Pro 4002dw Printer
Operating System: Microsoft Windows 10 (64-bit)

I have brand new LaserJet Pro 4002dw with disabled shutdown. On random periods it enters in forever sleep mode. Sometimes it happens after 30 mins, another times after 1h and so on. It's completely random. None of the buttons near the screen nor print jobs are able to wake it up. It displays that the sleep mode is active and nothing else happens. Every time I have to do a hard reset from the power button. It is with the latest firmware update. I have tried factory reset but it didn't help.
Any suggestions how to fix it?
It looks like firmware defect because when I set it to shut down after a period ot time I'm able to wake it up with the buttons near the screen or with a print job when it is in sleep mode.

Reply
2 REPLIES 2

‎06-23-2025 10:49 AM

HP Recommended

Connected how? WIFI or USB or Wired Network?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply

‎06-24-2025 10:09 AM

HP Recommended

It's WiFi connected. The WiFi light is on and I can even access the Embedded Web Server but nothing wakes it up.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.