LaserJet Pro (Files *.inf)

[MarthaRoca]

Hello, the scenario is share printer  Laserjet Pro M102w between Windows 10, Windows 7 and our old friend XP.

The exact issue es when try to install drivers in even OS, alwasy ask for files *.inf, we have the HP CD-Rom, Downloaded the drivers but without any positive result.

Does any one know where the drivers were saved in Windows after a local installation?

Thanks in advance, regards.

[Jeet_singh]

@MarthaRoca,

Thank you for posting your query on HP Community,

As you want to know where on the computer is the *.inf file stored. 

Once you download and extract the file, usually it's saved under 7Z folder. 

In order to access the file, you need to Press the Windows Key and R to open the Run command here type in %temp% and then click on OK.

In this temp folder search for 7z folder and here you will find the *.inf file. 

Alternatively, I would suggest here is to download and install the full feature software from our HP support website. 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Laserjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance!

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