LaserJet Pro M254DW supply problem

[Jefferzzz]

I've just replaced the cartridges in my printer with some compatible ones I bought a few months ago.  Now I get a "supply problem" message..... I've found a couple of workarounds but they all need me to downgrade the firmware on the printer - I can't get into the service menu to allow this (it asks for a password)

Any ideas gratefully received....

Jefferzzz

[Betty0610]

@Jefferzzz

Welcome to the HP Support Community.

Are you using HP genuine ink? 

Unfortunately, you cannot downgrade the firmware.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Jefferzzz]

I have already downgraded the firmware in the printer which now allows me to use the compatible toner.  If I follow your instructions will I then be able to turn off the automatic firmware updates to stop this happening again?

Thanks

J

[Betty0610]

No it wouldn't 🙂

You can do it from here:

From the Home screen on the product control panel, open the Setup menu. ● For touchscreen control panels, touch the Setup button. ● For standard control panels, press the left or right arrow button. Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu. Set the product to automatically update the ƭIrmware. ● For touchscreen control panels, set the Allow Updates option to NO, and then set the Check automatically option to NO. ● For standard control panels, set the Allow Updates option to NO, and then set the Automatic Check option to NO.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jefferzzz]

Hi There,

When I try to enter the setup menu I am asked for a password - I don't recall ever setting a password and don't know what to enter.....

[Betty0610 · Accepted solution]

Then please perform the reset steps given to you in my earlier post.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Tracegirl]

I have the same problem and cannot seem to find a way to downgrade my printer! help please, feeling frustrated and annoyed that my cartridges no longer work and not just got them!!

[Betty0610]

@Tracegirl

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[Tracegirl]

I have a Laserjet Pro M254DW printer and need to reverse the update that took place a few months ago

[Betty0610]

@Tracegirl

Unfortunately, there's no way to downgrade the firmware.

Thanks 🙂