• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-22-2020 04:39 AM

HP Recommended
Product: Compaq CQ2701ED Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I have a printer with an identity crisis!

My LaserJet professional P1102w shows as an external hard drive. In the Print & Scan Doctor application, it says that the printer is properly connected; that is clearly not the case. I use Microsoft Office 365 Family Edition. I only want to be able to print - via USB is totally ok, do not care about the wireless option that is on the printer. Have tried all 'normal solutions' such as deleting the printer files and reinstalling these from the HP website, running several HP application like HPPSdr, searching blogs and trying lots of possible solutions.

 

It looks like the printer itself needs overwriting of its programme, so it knows again that it is a printer and not a hard drive 😉 Yet I have no clue how to do that...

Thanks for your answers!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2020 05:02 AM

HP Recommended

Do you have a different computer just to plug the printer to see how the 2nd computer will recognise the P1102W?

 

It sounds like your computer has some identity problems, not the printer.

 




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-22-2020 05:02 AM

HP Recommended

Do you have a different computer just to plug the printer to see how the 2nd computer will recognise the P1102W?

 

It sounds like your computer has some identity problems, not the printer.

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎11-22-2020 05:52 AM

HP Recommended

Hi Valsimot,

I had tried this before and it did not work then. With new drivers that I installed it now seems to work with my HP Envy laptop. so hurray for that!

 

Is there anything I can do with the - rather old - desk top computer to make it work on that one? It used to work fine, and only since I installed Office 365 it has the problems I wrote above...

Was this reply helpful? Yes No

‎11-22-2020 10:56 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Cannot-install-HP-p1102-printer-Mass-st... 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.