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‎05-12-2021 01:23 PM

HP Recommended
Product: HP Laserjet 1536dnf
Operating System: macOS 11.0 Big Sur

My Laserjet 1536dnf printer will only print, it will not scan after installing Big Sur OS. I installed the HP Smart software, but after multiple attempts, it can't find the printer even though it is listed under My Preferences/printers. I tried the "set up new printer" option after HP Smart failed and checked USB. Still, no luck. The HP Smart software (most recent version) also crashed several times. I should not have to buy a new printer. The printer worked fine with Mojave OS.

If anyone has  a solution, please share! Thank you.

Category:
3 REPLIES 3

‎05-12-2021 10:39 PM

HP Recommended

Hi,

Try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-12-2021 11:48 PM - edited ‎05-14-2021 02:40 PM

HP Recommended

I was finally able to get the printer to scan! Happy in California!

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‎05-14-2021 02:06 PM - edited ‎05-14-2021 02:42 PM

HP Recommended

I got it to scan! it is now working as it should. Disregard previous versions of this post.

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