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‎12-28-2022 06:44 AM

HP Recommended

@Branticus

 

I have sent the private message again.

Please check and let me know how it goes.

Sandytechy20
I am an HP Employee

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‎12-30-2022 02:18 PM

HP Recommended

Hi Sandy - I have the same issue on my HP Color LaserJet Pro MFP M281fdw printer.  Upgraded to the latest firmware (firmcode 20220414) and screen always reverts to "Resend Upgrade" within a few seconds.  Sometimes, I'm able to scan but can never print.  I downgraded the firmware, but nothing changes in regard to functionality and the "Resend Upgrade" message.

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‎12-30-2022 03:17 PM

HP Recommended

Performed procedure which reset everything.  I re-connected printer to wifi and turned pro services back on.  Ultimately came back to "Resend Upgrade" message. 

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‎01-06-2023 10:59 PM

HP Recommended

@Branticus

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-22-2023 02:42 PM - edited ‎01-22-2023 02:42 PM

HP Recommended

Hi Sandy - I sent a message on 12/30/22 as I have the same issue on my HP Color LaserJet Pro MFP M281fdw printer.  I upgraded to the latest firmware (firmcode 20220414), but screen always reverts to "Resend Upgrade" within a few seconds.  Sometimes, I'm able to scan but can never print.  I downgraded the firmware and confirmed the firmware version, but nothing changes in regard to functionality and the "Resend Upgrade" message.

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‎01-23-2023 09:53 AM

HP Recommended

@dwheeler

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-23-2023 10:34 AM

HP Recommended

Hi Sandy - I clicked on the mailbox icon but there were no messages. Only the below screenshot is shown.

dwheeler_0-1674495225903.png

 

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