Laserjet Pro MFP M127fn Can't install HP's latest driver for Win 10

[DaveTully]

Had to rebuild pc. Printer had on the previous pc build worked fine with full HP print driver. After rebuild (was a clean rebuild) I can't get the HP full driver 15.0.15309.1315 to install.  Windows 10 does load the Microsoft driver and it prints but there is no scan software in that so trying to use HP's software. I tried using a 2nd new user acct with no help. Tried the Print & Scan doctor software from HP. No help.

Suggestions appreciated.

Forgot to mention the error I get during installation:

"A problem occurred while preparing to install software to your system. Please restart...." 

[The_Fossette]

@DaveTully,

Welcome to the HP Support Community!

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[DaveTully]

Will give it a try when my friend is available. thanks very much for the suggestion.

[The_Fossette]

@DaveTully,

You're welcome!

Please post your results, as I will be looking forward to hearing from you.

Good day!

[DaveTully]

Still will not install.

[The_Fossette]

@DaveTully,

I recommend you disable the Antivirus program and the firewall or any other security program installed on the computer and then try to install the printer and check.

Also, try installing the printer on a different computer and check.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!