Laserjet cp1025 Mac 10.14

[Brinki66]

Often discussed ... but again:

I have a Laserjet CP1025 color (not the network/wireless version CP1025nw).

I work on a Mac with Mojave 10.14.1

According to HP the printer is supported under 10.14. but driver is not listed on the printer page (only up to 10.13.

Filter error when trying to print.

Drivers of previous versions do not work. The latest one privided by Apple is not working.

1) Could HP add pleas the 10.14 driver that I can acces via apple update (dont forget you listed that you support that!) - Does HP has a policy/terms of business how long they are supporting OS updates? The printer is not that old ...

2) Any other solution known?

Thanks!

[KrazyToad]

@Laurister

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Then reinstall the drivers using Apple Software update

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with the USB cable

4. Click the Use or Print Using menu, then select the name of your printer.

   NOTE:  Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   

5. Click Add to add the printer to the list.

   • If you are prompted to install software, click Download and Install to complete the installation.

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Brinki66]

Thank you,

all the step you mentioned I had already done before. It looks a bit like the standard solution ....

As stated before the printer is listed as 10.14. compatible by HP. However the highest OS on the respective page is 10.13.

Many others seem to have the same problem without getting real help by HP. Even posts marked as solution are not a solution (only for the network/wireless version cp1025nw solutions have been offered).

Regards

Brinki66

---

@KrazyToad wrote:

@Laurister

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Then reinstall the drivers using Apple Software update

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with the USB cable

4. Click the Use or Print Using menu, then select the name of your printer.

   NOTE:  Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   

5. Click Add to add the printer to the list.

   • If you are prompted to install software, click Download and Install to complete the installation.

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

[KrazyToad]

@Brinki66

We are currently working on this issue and we will get back to you within the next 48 - 72 Business hours

Thank you

[KrazyToad]

@Brinki66

I suggest you Reset the Printing System and then Re-Add the printer using Airprint

Resetting the printing system removes all printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP.

1. Click the Apple menu, and then click System Preferences.

   

2. Click Printers & Scanners, Print & Scan, or Print & Fax.

3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

   Figure : Clicking Reset printing system

   

4. Click Reset or OK.

5. If prompted, type your username and password, and then click OK.

   The printing system resets.

6. Turn off the printer, wait 5 seconds, and then turn on the printer.

7. Wait until the printer is idle and silent.

8. In the Printers window on the Mac, click the Add button .

9. Select your printer from the list, and then click Add and you should be prompted to install the updates

   It might take a few seconds before your printer displays in the Printers list.

10. Add the Printer as Airprint 

If the issue persists please check with Apple Support since the deliver method is through Apple

Thank you

[gruzovik2030]

many times they did your actions, I have two computers, where 10.13.6 the printer works, and where 10.14.1 it is configured, it sees it but does not print. We need drivers, your settings do not help. Million options tried. Once he turned on, printed the page and then died again. Make an urgent double for 10.14 on your official website HP

[senan6806]

@gruzovik2030

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

As per this document, HP LaserJet Pro CP1025 printer drivers are only available via Apple Software Update. The HP LaserJet Pro CP1025 driver has been updated on the Apple software repository, please use the steps below to update the printer firmware and then add compatible driver using Apple Software Update.

1.) Download and install the firmware update for the printer from here.

2.) Use the steps available here to update the software on Mac.

3.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

4.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

5.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

6.) Click the plus sign , click Add Printer or Scanner, click the printer name.

7.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

8.) Try to print.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Brinki66]

Hi Senan6806,

thanks ... However: Have gone through the firmware update already ... no solution.

Problem stays the same: I need a 10.14 driver! See 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cp1025-color-printer-series/4052955

For Mac support ends with 10.13.

When can we expect the 10.14. driver?

Rgds

brinki66

[senan6806]

@Brinki66

As per this document, HP LaserJet Pro CP1025 printer driver is only available via Apple Software Update. I'm afraid, HP may not release a separate driver download for mac OS Mojave 10.14.

[Brinki66]

Hi Senan6068,

my understamding always was that the Apple Update function is used for  distribution of the driver. Who usually provides new drivers? HP or Apple?

Thanks

brinki66