Laserjet isn't recognised after recent Windows 10 auto update

[Chris1305]

after a recent auto update of Windows 10 my printer is no longer recognised by the O/S and fails to be recognised or indeed print. it still test prints off the button. 

I've getting mixed messages from the Microsoft forum/store blaming Windows 10S but offering no clear help in this matter.

Please help!

[Flower_Bud · Accepted solution]

@Chris1305

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not get recognized after Windows 10 Update,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

While you respond to that, let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.go

To reinstall, click here: https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-cp1210-printer-series/3422474/mod...

If the issue persists, please install Using the Windows Built-in Print Driver: https://support.hp.com/in-en/document/c01796879

Keep me posted,

Cheers 🙂

[Chris1305]

Many thanks Flower Bud,

all seems to be working now. Just to be on the safe side I removed the contents of the HP folder as well as the Hewlett Packard folder in programdata.

Thanks again

Chris1305

[KrazyToad]

@Chris1305

It looks like you were interacting with Flower_Bud but she is out for the day. I'm KrazyToad & I'm at your service. 

I'm glad you were able to get this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 🙂