Laserjet pro M12a problem

[DrTommyAthens]

I have a problem with my laserjet Pro M12a that i cannot install in my windows 10 ps. Although i dowloaded from HP site it says no drivers found. I ve tried the HP dr and the simple troubleshooting with no sucess. Plz help

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[Andr-1611]

Hello @DrTommyAthens ,
Welcome to the HP Support Community!

"All information linked here are in English and should be changed to Greek."

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP LaserJet Pro M12 Series Full Software and Drivers ", File name: hp_LJPM11-M13_Full_Solution-v20180815-10229428.exe (107.1 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Remove the USB  cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Only reconnect the printer to the power supply and switch it on (if this does not happen automatically)
   no USB Connection
10. Restart the PC
11. Close all programs
12. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

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[DrTommyAthens]

I am afraid a new message arised,  can't find output folder....

[Andr-1611]

When will this message come:

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@DrTommyAthens wrote:

... can't find output folder....

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1. after Installation?

2. During the installation?

Your windows-account has full admin rights?