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Locked

‎07-16-2024 09:58 AM

HP Recommended
Product: HP ENVY Photo 7830 All-in-One Printer

Device plugged via Ethernet with DHCP configuration since the beginning of use (many years) : no problem encountered.

 

But after upgrading firmware (sunday 07/14/2024) scanning via http does not run : web server returns "System error" when selecting "Numériser" tab. Issue is the same from different computers (Ubuntu Linux LTS native, Windows 11 native, Windows 10 virtual, Windows 7 virtual).

 

Printing functionnalities run fine with all computers.

 

Scanning with « HP ENVY Photo 7800 series-HP Scan » (Windows 10 virtual) runs fine but it's not an acceptable solution for me, as my computer runs under Ubuntu Linux LTS.

 

Unplugging/re-plugging (power and network) had no effect.

 

Is this a web server bug ? Is there a fix ? Or should I downgrade the firmware ?

 

Thanks for your replies.

 

ScanError.png

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