Loading Drivers for HP Officejet 6700 Premium for Windows 7

[UncleLee]

I am having issues loading drivers for HP Officejet 6700 Premium for Windows 7.  I have tried the "Driver-Product Installation Software" (OJ6700_1315-1.exe) download and the "Basic Drivers" (OJ6700_Basicx64_1315.exe)  download from the HP website, but each time they fail to find the drivers.    Using either method, it searches "Windows Update" and says the drivers are not found.   I have the original installation disc, but it doesn't seem to have the drivers on it either.  Where can I download the actual drivers from HP?   Any help would be greatly appreciated.  

[Andr-1611]

Hello @UncleLee ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver ", File name: OJ6700_1315-1.exe (114.1 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

The network configuration or the type of connection can be changed later, Changing from a USB to a Wireless Connection .

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

[UncleLee]

Thanks for your reply.  I did everything above, but the drivers still say not found. 

[Andr-1611]

Which connection type was selected?

[UncleLee]

USB.  

FYI: Not sure if this matters, I have two profiles set up.   I have tried loading the drivers from each of the profiles with the same results.  I also tried going in via Admin, with the same results.  It searches Windows Update and the drivers are not found. 

[Andr-1611]

Wrong installation

You need a account with administration rights!

No internet no WLAN and no WiFi both notebook and printer!

Repeat the installation and delete all HP drivers and folders, siehe message 2 and only USB.

[UncleLee]

Used the Admin account, same result... No driver found. 

[Andr-1611 · Accepted solution]

Sorry,

you has a problem with your Win 7 64-bit System.

Clean your system. Win7 never searches for new drivers on the Internet by itself. Your system is not OK!

All drivers are included in the package!