Locked HP Officejet 8720

[Ivz]

I bought an HP Officejet 8720 second hand, upon setting up my second hand printer I accidently set up a user name and password. I don't remember it and I can seem to make any changes on my printer. I can't even change the date and time. I remember I was able to make changes on the HP OfficeJet Pro 8720 Embedded Web Server I signed out a week later I couldn't access it and I don't remember the username or password. Please advise. 

Printer still hasnt been able to be unlocked even with partial or semi-full reset by any chance is there another way to completely reset the printer? 

 

[Treeko]

Hi @Ivz 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing password issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Ivz]

Hello Treeko unfortunately that doesn't help my current issue. My issue has to do with I accidentally setup an administrative password and can't actually use the printer to its fullest. Can't make any actual changes administratively until I can reset the printer some how. I have done partial and semi-full resets and it hasn't worked. I would even consider if I could do a full reset or hardware reset somehow. But I can't seem to find that option in the settings. Please advise if possible.