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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- Locked by admin
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04-11-2023 12:25 PM - last edited on 04-12-2023 07:54 AM by VictorS
Features locked by adminstrator need to reset back to default settings
Solved! Go to Solution.
Accepted Solutions
04-12-2023 10:48 PM - edited 04-12-2023 10:51 PM
Hi @Gco5550,
Welcome to the HP Support Community
Not to worry I will help you to get a resolution to resolve the issue.
We need to perform a Semi full reset to restore the printer back to its original settings.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
04-12-2023 10:48 PM - edited 04-12-2023 10:51 PM
Hi @Gco5550,
Welcome to the HP Support Community
Not to worry I will help you to get a resolution to resolve the issue.
We need to perform a Semi full reset to restore the printer back to its original settings.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
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