Locked by administrator Officejet Pro 7720

[AlexanderI]

Locked out by administrator? Cant access from PC by ethernet or Wireless. Have reset factory settings on printer and it is still locked. Any help would be appreciated.

[Jay_G24 · Accepted solution]

Hi @AlexanderI,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[AlexanderI]

I have done this and it has reset the printer. I have now managed to re-set it up and all working well. Thank you for the help! Does anyone know why this happens?

[Jay_G24]

That's great! Happy to hear that.

The printer can be locked by the user, by providing a user name and password so no other users can change the settings on the printer.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Big_Malky]

I have the same problem, would it be possible to send the reset instructions please. Cheers

[AlexanderI]

I tried to send you a message with the instructions but your appear to have messages turned off?

[Big_Malky]

I added you as a friend and if you check my profile, you should be able to see my email address. Could you email it to me instead? Thanks

[AlexanderI]

No. It does not show me your email address? Can you see mine I have made you a friend too. If not I will ask support to send it direct

[AlexanderI]

Any chance you can send this to user Big_Malky as he has contacted me for the solution and I was told not to add it to this post.

[Big_Malky]

@AlexanderI

Thanks for trying to help but obviously can’t get this resolved between myself and yourself. I noticed on the profile settings that if a user is a friend, then the email address should be visible but obviously not. I will need to try and contact support directly to sort this

Once again, thanks for trying to help, Big Malky