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Locked

‎06-25-2023 10:29 PM - last edited on ‎06-28-2023 06:45 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

We have a printer from HP. Using the printer's touchscreen to try and change the network connection, we are getting this message "This feature was locked by the person who set the printer up". How do we unlock the printer settings? Cannot access many of the settings and am trying to change from one wireless network to another. 

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2023 08:28 AM

HP Recommended

Hi @Greggorn,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.

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1 REPLY 1

‎06-28-2023 08:28 AM

HP Recommended

Hi @Greggorn,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
1 person found this reply helpful
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