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Locked

‎05-26-2023 10:02 AM - last edited on ‎06-28-2023 06:39 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer

I could not access my printer. It says locked and I could not unlock it even with reset settings. Pls help. My printer is HP officejet pro 7720

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2023 06:47 AM

HP Recommended

@Jia88 

 

Welcome to the HP support community.

 

I understand that your printer is locked, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-29-2023 06:47 AM

HP Recommended

@Jia88 

 

Welcome to the HP support community.

 

I understand that your printer is locked, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-24-2023 12:13 PM

HP Recommended

Thank you so much for your help. I was able to resolve the issue. 

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‎06-26-2023 09:26 AM

HP Recommended

Sandytech,

 Could you provide this information for an HP OfficeJet Pro 8600?

1 person found this reply helpful
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