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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Log in error scan to network folder setup

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12-18-2020 10:46 AM
The network path is entered correctly. \\mynetworkdrivefakename\Scan
I know my Windows login and password however keep getting error in scan to folder setup
Network Connection Folder "Connection Failed"
This used to work but I reset the printer because my wd network hard drive upgraded its firmware which printer no longer recognized. I have tried logins and passwords for any devices on my network (windows local, router, wd net drive) and none will connect to scan folder in EWS.
12-18-2020 11:46 AM
Hi,
Please ensure that SMBv1 is enabled for your computer, the printer require SMBv1 to be enabled to connect to a shared folder.
From the Control Panel select Uninstall a Program, then press on Turn Windows features on or off and check SMB 1.0/CIFS File Sharing Support among any of its sub-options, then follow the steps on screen to enable the feature and test the profile for the printer again.
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