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‎02-02-2023 09:30 AM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: macOS 11.0 Big Sur

Hp Smart will not allow me to login to my account, so that I can scan. I've tried every other troubleshooting advice I've found in the community, but I've hit a roadblock. I switched my default browser to safari, and it opens the login page when prompted. Once I've logged in, rather than taking me back to the app, it takes me to a new login page. It's an endless cycle. I read that it might be because it automatically takes it to a private browser, but I don't know how to fix that. How do I change the settings, so it doesn't automatically open in a private browser? 

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1 REPLY 1

‎02-09-2023 07:55 AM

HP Recommended

Bernard42_0-1675954327552.jpeg

 

 

         Hello jill100,

 

Website to help you:

 

https://support.hp.com/us-en/printer-setup/hp-deskjet-4100e-all-in-one-series/2100187845/model/21001...

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                      

                       

Bernard42.
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