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Locked

‎02-03-2022 09:09 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

I need help since I can't log in to my printer EWS anymore. I use a password manager but for some reason, my saved password won't work. It all started when I used the HP Smart app and tried to log in and the login window froze. I've tried all other software tools HP recommends but none fixes this issue.

 

Can someone please help me with this? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2022 10:19 AM

HP Recommended

@Chapir0 

Hello,

 

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the Back arrow (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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1 person found this reply helpful
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1 REPLY 1

‎02-03-2022 10:19 AM

HP Recommended

@Chapir0 

Hello,

 

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the Back arrow (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No
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