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Looking for HP Scan app

HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer
Microsoft Windows 11

I have a program on my system called HP Scan which I would like to install onto my husband's system to help him scan documents using our HP OfficeJet Pro 8740.

But I can find a download link to the software anywhere!  I tried copying the .exe file from my system onto his but it won't run.

So I need help with how to actually install the software so the program will run for him, or a link so I can download it from HP.

I have been able to set up HP Smart on his system but it seems to be much more limited in the way it functions - I really love HP Scan because I can choose to save multiple pages either as one document or as separate files (which I do a lot), and it is easy to set up shortcuts to do that quickly and easily.

Does anyone know where to find (or how to install) this software?

Looking forward to your responses.


Mary P

Level 16
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Message 2 of 2
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HP Recommended



Welcome to the HP User Community.


There are two parts to the Printer Software:


  • HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed.
  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.



When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features


When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features


The Full Driver printer software can also show up in Settings > Apps > Apps and Features





If the full driver printer software is not already installed on the system,

Skip the "Uninstall" section and scroll down to Printer Software - Installation



Uninstall Existing Printer Software (Full Feature Software)


Uninstall HP printer software and drivers



Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in



Windows > Uninstall HP printer software > Restart.


Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in



NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed


Revo Uninstaller (Free version)


Restart the computer and sign in



Printer Software - Installation


Full Feature Software - Full Driver Printer Software - Installation package - Information and Download

HP OfficeJet Pro 8740 All-in-One Print and Scan Driver and Accessories 




Basic Instructions - Install the Full Feature Software / Full Driver printer software




  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.


  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers


After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.



  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).



  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
  • If using Easy Start > Skip any extra software / offers you do not want (wording varies).
  • After the software is installed, Restart the computer and log in



- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


References / Resources


Example - HP Scan - Main Menu




HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

HP OfficeJet Pro 8740 All-in-One Printer series 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




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