Loss of Instant Ink Roll Over pages

[Hexel456]

I recently changed HP Printer and my Instant Ink was transferred to my HP Envy Inspire. However my instant ink roll over balance of 300 pages has disappeared. Why is this and how do I get the pages reinstated?  I built the balance up with my old printer which gave up the ghost. This is not a software issue but administrative, and I cannot find a way to message HP.  I would be grateful for any advice.  Thanks

[A_Gayathri · Accepted solution]

Hi @Hexel456,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.