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Locked

‎09-03-2021 10:52 AM

HP Recommended
Product: Envy 6020e
Operating System: Microsoft Windows 10 (64-bit)

Lost the custom password for my printer, how can I reset/recover the custom password.

Category:
1 REPLY 1

‎09-07-2021 09:31 AM

HP Recommended

Hi @Goonster,

 

I'd like to help!

 

I understand you do not have the printer admin password.

 

We can perform factory defaults on the printer to restore the printer.

 

To restore the printer to the original factory defaults

 

1. Lift the cartridge access door to expose the cartridge area.

2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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