Lost printer driver for HP OfficeJet Pro 6975 All-in-One after firmware update according to bulletin

[netnot8]

Upgraded printer software according to security bulletin HPSBHF03589 rev.4 since it applied to my printer. After the update my printer driver is gone. Device manager shows the printer but says there is no printer driver available. Should I uninstall the printer and reinstall driver? I don't want to  screw thing up more.

[Barachiel · Accepted solution]

@netnot8

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

I recommend you delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers 

Once done, follow this link ,and install the full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 🙂

[netnot8]

Thank you very much, Barachiel!!!!!! You made my day!

Your info and instructions were very clear and easy to follow. Kudos!

[Barachiel]

@netnot8

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

[LaFonda]

I had the same problem and have been trying for a while to fix it. After removing and reinstalling the driver, confirming wifi connection, rebooting and on and on, I could not get the printer and computer to communicate. I followed your instructions step by step and success! Thanks again!