M1132

[lepojka]

I have an M1132 multifunction printer that I left open for 6 hours with the toner removed. When I inserted a new toner, from that moment it stopped scanning multiple pages. It can only scan a single page into a PDF. I uninstalled the old drivers and installed the new ones from your website, but I still cannot scan multiple pages into one file. Please provide instructions on how to resolve this issue. Thank you in advance.

[Jerry_57]

Hi @lepojka,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing an issue with your HP M1132 Multifunction Printer where it only scans a single page into a PDF instead of multiple pages. Here are some steps you can take to resolve this issue:
 

Check HP Scan Software Settings:
 

• Ensure that you are using the HP Scan software, which provides options for scanning multiple pages.
   
• Open the HP Scan software on your computer.
   
• Check the scan settings to ensure you have selected "Document" or "PDF" as the file type, which supports multi-page scanning.

Use HP App or Full Feature Software:
 

• If you aren't using the HP app, download and install it from the HP website, as it is capable of scanning multiple pages into a single PDF.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   
• Alternatively, make sure you have the full feature software installed, which includes the correct drivers and software for scanning.

Review Scanner Settings:
 

• Go to the scanner settings in the HP software and look for an option labeled "Multi-Page PDF" or "Scan to PDF."
   
• Enable any option that allows multi-page scanning.

Update Firmware:

• Check for firmware updates for your printer. Sometimes, software updates can fix specific issues with scanning functionalities.
   
• You can do this by visiting the HP https://support.hp.com/us-en   and entering your printer model to find any available firmware updates.

Reinstall HP Software:
 

• Uninstall the current HP software and drivers completely from your computer.
• Reboot your computer and then reinstall the latest drivers and software from the HP Support website.

Use Windows Fax and Scan Utility:
 

• If the issue persists, you might want to try using the built-in Windows Fax and Scan utility.
• Search for "Windows Fax and Scan" on your computer, and set up a new scan profile with multiple pages enabled.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support