M140w brand new won't print

[SERichgirl]

3.31.25 bought and set up M140w laser printer. HP tells me it's ready to go, but won't print a thing.

I had to set up an Outlook account (why?) it supposedly sent a setup text (why?) and nothing showed up, so whatever step that was didn't happen.

I uninstalled the program, reinstalled, same problem.

I ran an overall WiN 11 update, so that's taken care of.

It's connected to WIFI, it's next to the router, the Go light is on. Paper is in, the cartridge is set properly. I've used laserjets for years, first time I've had a problem out the box.

Any ideas? Thank you.

[VikramTheGreat]

Hi @SERichgirl,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you've been through quite a bit trying to get your HP LaserJet MFP M140w printer to work. Let's go through some steps to troubleshoot the issue:

 

• Ensure the printer is properly connected to your Wi-Fi network. You can do this by printing a network configuration page from the printer's control panel.
   
• Make sure you have the latest version of the HP Smart app installed on your Windows 11 device. This app is essential for managing your printer and can help with setup and troubleshooting.
   
• Check the printer's status in the HP Smart app. If it shows as offline, try restarting both your printer and router.
   
• Remove the printer from the HP Smart app and then re-add it. This can sometimes resolve connectivity issues.
   
• Ensure your HP printer's firmware is up to date. You can check for updates through the HP Smart app or the printer's control panel.
   
• Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix many common printing and scanning problems

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @SERichgirl,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @SERichgirl,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support