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‎12-24-2020 11:12 AM

HP Recommended
Product: m15A
Operating System: Other

Just purchased M14a printer.

Plugged in via USB - printer is visible, but won't work with Macbook Big Sur ver11.1

Hp Easy start finds printer but then...

Screenshot 2020-12-24 at 6.11.05 PM.png

Please help!

 

 

Tags (2)
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2020 11:05 PM

HP Recommended

Hi,

Please delete HP Easy Start from your Downloads folder and then download and follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Tags (2)
Was this reply helpful? Yes No
3 REPLIES 3

‎12-24-2020 11:13 AM

HP Recommended

Screenshot 2020-12-24 at 6.12.33 PM.png

Was this reply helpful? Yes No

‎12-24-2020 11:05 PM

HP Recommended

Hi,

Please delete HP Easy Start from your Downloads folder and then download and follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (2)
Was this reply helpful? Yes No

‎12-25-2020 09:14 AM

HP Recommended

Amazing!

Thank you.

 

Was this reply helpful? Yes No
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