M254dw printer firmware updated and I cannot use off brand toner. I can install previous firmware?

[JWN4]

My HP M254dw printers firmware updated today (Firmware Datecode 20201021). I've been using a less expensive toner, without issues, until now. Since the new firmware install "Supply Problem" appears on the printer inforcenter screen and I can no longer use my printer. Is there anyway I can revert back to the previous Firmware version? Or is there a work around for this issue. Help with this issue would be greatly appreciated! Thank you!!! 

[Jay_G24]

Hi @JWN4,

Welcome to the HP Support Community. I'd be happy to assist you with the  "Problem with printhead"

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --10.xx and Supplies Messages

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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