M255dw prints are too faint (all colours)

[VikramTheGreat]

Hi @MissEliz,

My apologies for the delay, and thank you for your patience.
 

I’ve checked and can confirm that the private message feature is enabled. Could you please click on the link and send us a private message with the serial number? Once I have that information, I can check the warranty status and assist you better.

I truly appreciate your understanding, and I’m here to help!

 Here is the link to find the Serial and product number: - Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16
 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support

[MissEliz]

I know what the warranty status is without you checking…. It’s out of warranty.

So I guess that means I can’t expect any help here, despite the fact that it appears to be a software issue and could happen to anyone.

Thanks

Liz

[VikramTheGreat]

Hi @MissEliz,

The reason we asked for the serial number is to check and help with the product, even if it's out of warranty we can try to see if we can get all the help, hence request you to come on a private post.

 To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support