M281cdw Color Laserjet driver unavailable

[KB141]

My HP Color LaserJet MFP M281cdw suddenly would not connect to my Windows 10 laptop.  I have uninstalled the printer, uninstalled HP Smart, reinstalled according to all instructions I could find from HP, nothing works.  HP Smart will see it and it appears to be installed, but it is not finding Windows Drivers.  In desperation I followed these instructions from The_Fossette:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

and that is where it failed.  It continually takes me to the routine that does not work,  I need more ideas.

Thanks.

[Anand_Andy]

Hi @KB141,

Welcome to the HP Support Community

I understand you are facing a driver issue with your HP Color LaserJet Pro MFP M281cdw. Not to worry I will help you to get a resolution to resolve the issue.

As you have already uninstalled the drivers, please try to download the full feature drivers at this link: HP Color LaserJet Pro MFP M281fdw/M281cdw Printer Full Software Solution
 

Once you install, please try to print and check. 

Hope this helps! Keep me posted. 

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