M28w Hard Reset

[PrmHUsr]

Hi. I would like to have the instructions to Hard Reset a LaserJet M28w. It comes on but only the wifi LED lights up and stays on. No other LEDs (power, attention, etc) light up at all....even during the booting up process. Also, the printer is not discoverable at all via usb. The machine is completely unusable right now.

[Jay_G24]

Hi @PrmHUsr,

I'd like to help!

I understand that you would like to reset the printer as it does not show up as a device and no lights turn on.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[Chwl]

Having same issue, need instruction to reset mine as well.

thanks

[Chwl]

Having same issue, need instruction to reset mine as well.

thanks