MFP 137fnw Original Toner showing Incompatible Catridge message

[MostafaYoussef]

The original Toner Cartridge model 106A i checked the QR and it was verified original and bought from a trustworthy seller, yet once installed in the printer it is showing a message:

Incompatible Toner Cartridge

I tried all steps of making sure installation is done properly with turning off and on multiple times, still no  progress.

I read that the printer region might be the issue but I cannot change the region on the printer and even though I bought it from a seller in Egypt, there was no region for Egypt or Middle East on the system so I chose Asia / Hong Kong. Now I cannot change this nor is there a way for a factory reset, nor can I use the cartridge. What’s the solution?

[sandytechy20]

@MostafaYoussef

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others 

Cheers.