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‎10-28-2020 11:33 AM - last edited on ‎11-29-2021 06:54 AM by Retired

HP Recommended
Product: HP MFP 178 nwg
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I've just received my new printer. Everything works very well. BUT the printer doesn't shut down. I enterd  the menu of the printer (2-lines display) and choosed "System setup" and "machine setup". Power safe ist on after 5 min. and Auto Power off is enabeled (after 15 min.). Bus it doen't work. Does someone of you have a solution for me? Thanks in advance,

 

Best regards, Peter

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2020 12:06 PM

HP Recommended

Hi,

Generally, please ensure your printer firmware is up to date, be sure to go through the installation instructions:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laser-mfp-170-printer-series/244...

 

Additionally, how is the printer connected? is it connected to a phone line? wirelessly?

 

Be aware that any of the above (a wireless connection or a fax phone line connection) disables Auto Power Off by design.

 

The printer does enter sleep mode, however, and should enter into sleep with the configured setting.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎10-28-2020 12:06 PM

HP Recommended

Hi,

Generally, please ensure your printer firmware is up to date, be sure to go through the installation instructions:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laser-mfp-170-printer-series/244...

 

Additionally, how is the printer connected? is it connected to a phone line? wirelessly?

 

Be aware that any of the above (a wireless connection or a fax phone line connection) disables Auto Power Off by design.

 

The printer does enter sleep mode, however, and should enter into sleep with the configured setting.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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