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- HP Community
- Printers
- Printer Setup, Software & Drivers
- MFP LaserJet malfunction

Create an account on the HP Community to personalize your profile and ask a question
11-24-2020 07:05 AM
@RolandH1, Welcome to the HP Support Community!
Kindly elaborate on the issue for better assistance.
Are you able to bypass this error?
Were you trying to update the printer firmware?
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check if you can access the home screen on the printer. If not, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee