• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-26-2024 11:01 PM - edited ‎10-26-2024 11:02 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hi,

 

We brought the MFP M283fdw from Germany to New Zealand, and now we need to buy a black toner. I got a new A206x to replace the black one, but just realized it's not compatible (in Europe the toner is A207). Is there a way to change the region in the printer? Or are we completely lost?

 

Thanks,
Juniarto

Category:
4 REPLIES 4

‎10-28-2024 01:02 PM

HP Recommended

Hi @jsaputra,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-28-2024 02:34 PM

HP Recommended

Hi @Irwin6,

 

Thank you for the reply. See my answers below:

Which country did you move from and to?

- From Germany to New Zealand

Do you have the ink cartridges for both regions?

- I have currently only the black one A206x, if the reset works, I'm going to buy the rest of three toners since they are almost empty.

Do you have a printer USB cable or is it connected wirelessly?

- Wireless (but I can connect it via USB as well)

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

- Not yet, please let me know the URL.

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

- Mac (and Linux)

2) Confirm the printer model

MFP M283fdw

 

Thanks,

Juniarto

Was this reply helpful? Yes No

‎10-28-2024 02:41 PM

HP Recommended

Region can be changed but you will then need to change ALL your cartridges in order to have it work and the number of times you can change the region is limited.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-28-2024 02:45 PM

HP Recommended

Hi,

Is it enough just to install HP software on Mac and change something on it to change the region? We never did this before, so I guess, it would be our 1st time changing the region.

 

Thanks,

Juniarto

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.