MFP M28W printer connect to new Windows 11 laptop

[WVCE]

I have a new Lenovo ThinkBook 14 G4.  When I connect my LaserJet Pro MFP M28W using a USB connection, it shows up as Ready in the print queue, but when I try to print a file from Word no print job it does not print and the print queue is empty.  Please advise.

[Asfiya03]

@WVCE,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check Basic Connections

1. Use a different USB port on your laptop.
2. Try another USB cable 
3. Ensure the printer is turned on and the display is not showing any errors.

Set Printer as Default

1. Open Settings (Win + I) > Devices > Printers & scanners.
2. Click on HP LaserJet Pro MFP M28w and select Manage.
3. Click Set as default.

Run the HP Print and Scan Doctor

1. Download and run HP Print and Scan Doctor from HP's website.
2. Follow the on-screen instructions to diagnose and fix the issue

 Reinstall the Printer Drivers

1. Uninstall old drivers:
   • Go to Control Panel > Devices and Printers.
   • Right-click HP LaserJet Pro MFP M28w and select Remove device.
   • Also, uninstall HP drivers from Control Panel > Programs and Features.
2. Restart your computer.
3. Download & install the latest drivers from HP's official site.

Try a Test Print from Notepad

1. Open Notepad.
2. Type some text and go to File > Print.
3. Select HP LaserJet Pro MFP M28w and click Print.
4. If it prints, the issue may be specific to Word.

Check Windows Update & Firmware

1. Go to Settings > Windows Update and install any pending updates.
2. Update the printer firmware via HP Smart App or HP Support site.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support