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‎12-19-2017 07:24 AM

HP Recommended
Product: HP Color LaserJet Enterprise CM4540 MFP series
Operating System: Microsoft Windows 7 (64-bit)

Trying to setup a new M426fnd-

Set IP to static 10.1.1.20/24

Ensured comptuer is on same network (10.1.1.x)

Can browse to the printer's IP address and get printer config GUI.

Installer can't find printer via auto-detect, manually entering the IP or Host Name so won't install drivers.

 

Hmmmm

2 people had the same question
6 REPLIES 6

‎03-26-2018 06:38 AM

HP Recommended

I have exactly the same problem with the same model. Installer can't find printer when I gave it IP address, host name or MAC address.

Tried to use newest installer/drivers ver 17345 - no change.

Tried to update firmware to ver 20180201 - no change.

I have 4 others HP426 printers in my network and installer see them. But not this one.

I can add driver via Windows 7 installator, but I can't use scan with that method.

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‎05-16-2019 11:04 AM

HP Recommended

Did you ever find some resolution to this? I am having the same issues with a 64bit Surface Pro. Thanks!

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‎05-16-2019 12:36 PM

HP Recommended

If you are on a network, do not waste time with the installer, setup a tcpip port and install the printer manually using the UPD driver. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎05-16-2019 12:40 PM

HP Recommended

Thanks for the advice. Thats actually what I have done in the interim. The reason why I would like the installer to work is the scanning features. I do have the device setup as a scanner however it only scans as image files and not PDF. Can you suggest a workaround to that so that it can scan as a PDF? 

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‎05-17-2019 05:01 AM

HP Recommended

Make sure you are installing the right driver - I had the same problem, installer couldn't find printer. The problem was that I was installing driver for M426, but I should be installing for M426f. Even though the printers look the same, they seem to bo different printers, at least for the installer.

1 person found this reply helpful
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‎09-27-2019 07:28 AM

HP Recommended

You're right, it works now, I would never have thought of it 🙂

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