• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-30-2021 05:41 PM

HP Recommended
Product: MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

The software update dialog is a disaster. Multiple screens with conflicting messages. Even after downloading the updates, agreeing to delete the existing drivers, waiting for the updates to apply, agreeing to rebooting, it is still showing the update screen.  Not only that, but it has deleted the printer from the list!
Why can't you do it like everyone else does:  download the updates and install them. Try doing it yourself! Better yet, hire a QA department and get them to tell you where you've screwed the dialog up!

Category:
1 REPLY 1

‎09-23-2021 05:37 PM

HP Recommended

Hello,

 

Hope you are well, if the driver update was unsuccessful and by agreeing to delete the existing drivers  it ended up removing the printing software and the printer from the computer printers list. 

The best way to fix it is by making sure the software if the printer is fully removed from the computer, you may use the control panel for that.

Once the software is uninstalled, proceed reinstalling the printer from the Hp.com drivers and software for the M477 printer model.

 

Regards, 

I am an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.