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- HP Community
- Printers
- Printer Setup, Software & Drivers
- ML-2165 Laser Printer Installation Problem

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07-14-2024 10:36 AM
I have been using a Samsung ML-2165 Laser printer for nearly 10 years. The drivers for the printer suddenley disappeared and the computer does not recognise my printer.
I successfully downloaded the new drivers but for some reason when I open the file they will not install on the computer and the computer still does not recognise the printer even though I have been using it for numerous years.
has anyone got any suggestions as to what the problem can be ?.
Finally, I cannot find the original installation disc.
Regards
Roland
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