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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BRO-DAVE
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MY MFP M227FDN WILL NOT PRINT CHECKS FROM QUICKEN. QUICKEN SENDS TO A QUEU THAT IS LABELED M227-321

HP Recommended
LASER JET PRO MFP M227 fdn
Microsoft Windows 10 (64-bit)

The quicken program sends the check print documents to the M227-231 that says that it is offline and the documents just sit in the queue without getting printed. I am sure that the destination is part of the printer program as it loaded it self into quicken but the M227 fdn printer does not seem to recognize the  M227-231. I can't find a way to change printer destinations in quicken. It seems the destination is locked in to the M227 - 231 as directed by the HP program. I have tried all of the reload the printer etc but it still shows the job stuck in the queue.  

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sandytechy20
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HP Support Agent
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HP Recommended

@BRO-DAVE

 

Welcome to the HP support community.

 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

  1. Load plain paper in the main input tray.

  2. On the printer control panel, press the Setup button .

  3. Press the right arrow  to scroll to Reports, and then press OK.

  4. Press the right arrow  to scroll to Configuration Report, and then press OK.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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