MY computer will not print wirelessly to myHP Deskjet 2755e printer, my phone does. It was working.

[psgf]

I am trying to print wirelessly from a MacBook Air to my HP Deskjet 2755e printer. It was working and just stopped printing. I have reset, I have deleted my printer and set up again. When i send the message to print the pages roll through the printer but are blank. Help please!

[Nal_NR]

Hi @psgf,

Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your Mac. To assist you better, how is the printer connected to the Mac?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

As you are able to print from other devices, it means the printer hardware is working fine. 

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

If wireless, Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Nal_NR]

Hi @psgf,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[psgf]

It ended up being a bad black ink cartridge. Put a new one in and everything works well. 

[Nal_NR]

Hi @psgf,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.